Has RTGS option become popular?

Success of any new product depends on the usage and acceptance from the customers/endusers. Presently success of products like RTGS is seen in volume terms and not by the transaction numbers. Minimum amount of Rs 1 lac , additional charges and lack of awareness of RTGS may be hindering the success of this product.Banknet's Customer Survey on Payment Systems attempts to determine the awareness and acceptance levels of various funds transfer options among the end-users.

Customer Satisfaction lower in metros

Recently, McKinsey & Co. released a study on the Indian Banking System. According to the study, the IT effectiveness of some leading Indian banks is better than that of banks abroad.

The study also finds the level of customer satisfaction in Indian metros is lower than that in rest of Asia. Banks' IT infrastructure in the past year has been focused on implementing Know Your Customer (KYC) as per Basel II guidelines. So does the 'effective IT infrastructure' fall back on satisfying Indian customers? Or do Indians (in the metros) demand 'something more' out of banks that the banks aren't (yet) able to deliver?